It happens; you need to return something. If you’re not satisfied with your purchase we want to make it right, so here is all we ask:
- Please let us know within 30 days of your purchase if you want to return a product. You don’t need your receipt, just fill out our Returns Form or call us at 1-833-465-6697. Once approved, the refund will be credited back to the original form of payment for the purchase price of the product excluding shipping and handling fees.
- For electronic items, please return them in new condition in the original packaging with all of the guts (parts, accessories, manuals, instructions etc.) within 30 days of your purchase. To return your electronic item after 30 days, it will need to be returned directly to the manufacturer. We can certainly help you with this if needed.
- We cannot accept returns on Firearms, Black Powder Firearms, Ammo, Mouth Calls, Treestands or used gasoline-powered products.
- For repairs or defects, the product must be returned directly to the manufacturer. Give us a call and we’ll work with you and the manufacturer to streamline the process.
Highby Outdoors wants you to feel like you can purchase products from us without hesitation. We keep it simple so you can get back to enjoying the great outdoors. If you have any questions regarding the return of a product, or have general questions, please reach out to us via email (firstname.lastname@example.org), online chat, or text/call us at 1-833-465-6697. Our Customer Service Team aims to provide solutions that exceed your expectations.
We accept returns on new, unused products in original packaging with all materials including accessories, manuals, instructions, etc. Once we receive your return, allow 5-10 business days to process your return and for the refund to reflect on your original form of payment. Once your return request is approved, you will be refunded the price of the product at the time of purchase excluding handling fees (such as shipping, handling and restocking fees).
We inspect all returned items and reserve the right to decline returns.
Updated April 2019